Refund Policy

1. Digital-product policy

DiveVerge products are delivered digitally and cannot be physically returned. Because downloadable files can be copied after access, completed digital orders are generally final once the secure download has been accessed.

2. When a remedy may be available

Contact us promptly when:

• You were charged more than once for the same order.
• The purchased file is corrupted, incomplete, or cannot be accessed after reasonable troubleshooting.
• You received a product materially different from the product identified at checkout.
• A refund or cancellation is required by mandatory law in your location.

Where appropriate, we may first provide a replacement file, corrected access, installation support, exchange, partial refund, or full refund.

3. Change-of-mind requests

Change-of-mind requests made before any download has been accessed will be reviewed in good faith. Approval is not automatic and depends on the order status, access logs, product type, and applicable law.

4. Request window

Submit a request within 14 days of purchase, unless a longer period is required by applicable law. Include the purchasing email, Stripe receipt or order identifier, product name, and a clear description of the issue.

5. Exclusions

A refund will not normally be provided because:

• The LUT result differs from a subjective expectation while the product functions as described.
• The footage was incorrectly exposed, white-balanced, recorded in an unsupported profile, or captured in conditions that require manual adjustment.
• The purchaser lacks compatible editing software or does not follow installation instructions.
• The product files were shared, redistributed, resold, or used in breach of the licence.
• The request is connected with fraudulent use, chargeback abuse, or unauthorised access.

6. Processing

Approved refunds are returned through the original payment method. Processing time is controlled partly by Stripe, the card network, and the customer’s financial institution. A refund does not necessarily appear immediately.

7. Chargebacks

Please contact support before initiating a chargeback so that access or file issues can be investigated. Fraudulent or abusive disputes may result in suspended download access and evidence being submitted to the payment provider.

8. Statutory rights

This policy does not exclude rights that cannot lawfully be waived, including applicable consumer protections for defective or misdescribed digital content.